How do I talk to a travel agent and customer?
Reported by TravelO blog | October 31st, 2023 @ 06:51 AM
To effectively communicate with a travel agent and customers, employ these strategies:
Politeness: Maintain a courteous and respectful tone during all interactions.
Active Listening: Carefully listen to customer inquiries and concerns, and provide attentive responses.
Expertise: Acquire comprehensive knowledge about travel options, destinations, and services.
Clarity: Communicate information clearly and avoid using industry jargon or technical terms.
Accessibility: Ensure availability through various channels like phone, email, or chat.
Empathy: Understand and acknowledge customer needs and concerns with genuine empathy.
Resolution: Offer solutions and assistance when addressing problems or inquiries.
Follow-Up: Keep customers informed and follow up on pending
requests or issues for complete customer satisfaction.
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